⚠ Announcement

►Everything was wonderful. Only issue we had was the extra charges that were not disclosed for the rental car. We called Trip Masters several times before we booked inquiring about the $65 drop-off fee and were told that it says that but they never charge it. Absolutely not true; we were definitely charged. We also purchased the collision damage waiver insurance and theft protection at the time of booking but were told upon picking up the car that it wasn't full coverage and we needed to purchase more insurance in order to be covered and that it was $118 Euros. Once again, before purchasing the trip we called several times and spoke to several agents and were not provided any information that there would be additional fees totaling 328 Euros in addition to the money we paid Trip Masters for the car rental. There was included in the 328 Euros a 90 euro gas fee that was supposed to be credited upon return of the car with a full tank of gas which has still not been credited so I will now have to dispute it with the credit card company. Not fun to walk off a plane in another country to begin your vacation and get hit with $350 in fees on top of the 2300 you already paid that was supposed to be inclusive of everything.
On the brighter side, the hotels were amazing, the staff unbelievably friendly.

Thomas K.

---------------------------------------------------------------------------------------------------------------------

Our Observations:

We have tried to put as much useful information on our car rental vouchers, regarding the inclusions and exclusions of the rental. Our rental voucher does also provide a list of inclusions and exclusions. Your rental does come with basic insurance CDW and theft, and anything extra offered to you locally is optional. We understand it can be difficult in these situations as the sales agents can be quite pushy. We are aware of this and it has been noted and reviewed.