⚠ Announcement

►Everything with Tripmasters is great and I find they are proactive when planning trips and looking up hotel details. The only problem I've had with them, and this is over the course of a couple Europe trips, is that when something goes wrong, they kind of leave you in your own. For example, the shutdown at Heathrow was never brought to my attention by them, and in fact, I was denied boarding and missed my flight to the US on British Airways, and had a horrible time dealing with BA. I wish that Tripmasters could've arranged and negotiated and argued on my behalf. After this experience 2 day delay on my dime ) I'm considering using a travel agent from this point forward. However, Tripmasters does great tours for great prices and they do an excellent job of recommending the most central lodging in the places we've been, and provide good alternatives if you want to move up in hotel class. Like I said, it's just when things go wrong, which they sometimes do, that I wish Tripmasters had more teeth. Xo

►Offer the app with the trip planning features to the customer before a week ahead of the trip. Most of our planning was done by the time we got access to the app so this feature of the app was not very useful.

►You all are very responsive and I appreciate your help with the canceled flight. I would recommend (and have) this company to friends and family for travel.

►Trip Masters made it so easy to plan our family vacation from flights, rental car, hotels, even different excursion options. The trip was so smooth, and the few times I did have a question, the Trip Masters team were very responsive and helpful. We will definitely use them again...and have already referred them to many friends! Thank you!

►Fabulous vacation to Ireland! The hotels booked exceeded our expectations, especially the breakfasts. Flights and rental car went smoothly. The one time I called customer service, about 11pm on the night of our outgoing flight, I reached a live person immediately. I had called to check that our rental car company would be notified that our flight was coming in 90 minutes late, and he assured me they would take care of contacting the rental car company. Then after we arrived in Ireland I received both a phone call and email from Tripmasters checking to make sure we had been able to pick up the rental car, which we had. Great service!