⚠ Announcement

►Booked three hotels - Doubletree in Dublin, London and Amsterdam. All very nice accommodations. All airline travel between the destinations were booked through you as well.
Excellent customer service. Our flight from O'Hare to London was delayed over an hour. We missed our connecting flight to Dublin. We call the 'hotline' number when we arrived in London to see what we needed to do. We were informed that we had already booked us on the next flight to Dublin.

Stephen B.

►The only recommendation I have is I would prefer not to use American Airline for future Transatlantic flights. Their planes do not offer the amenities that other transcontinental airlines offer in terms of size, comfort and service.

Shawn B.

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Our Observations: Airlines and Flights can be filtered by a search on our website to ensure carriers according to customer`s preference. A variety of criteria can be filtered such as nonstop or direct flights, the number of stopovers, airline carrier and so on. It is also possible to block certain airlines from the search!

►Two of our hotels did not have accessible rooms available even though we had asked well in advance. In Amsterdam, we were told the room would be `just a few steps` and it was a full flight up. In London, we were told it was subject to availability and the previous guest and decided to stay longer so they did not have an accessible room for us. Hard to manage when you are in a wheelchair and already overseas. The hotels themselves were wonderful. Airport support did not meet us in Amsterdam. Every other airport we had assistance which was very helpful. I love the chat feature to communicate with you when overseas.

Sherry H.

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Our Observations:

We do track all of our customers` experiences as we are continuously striving to ensure our customers can have the most memorable vacation experience with as little hassle as possible.

►My main problem was getting there. We booked the more expensive flights that arrived early Am and had a 12 hour trip time. However, due to delta having a mechanical issue on the first flight we missed or connection flight. Then we had to re-route through London and due to delta having another service issue, we missed that flight as well. So what should have been a 12 hour travel time turned onto a 20 hour travel time. They then lost our bags. So the first day of our trip was totally wasted....we had made many plans that day that we were not able to do. Can your company help with Delta compensating us for their issues?

We were no a fan of the hop on hop off as well.

The day trips we took were wonderful however.

Your app has issues as well. Need to improve.

Dylan G.

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Our Observations:

We do recommend for our travelers to purchase travel insurance, as may help in alleviating some of the stress associated with delays, cancellations, lost luggage, and other unforeseen situations.
Our mobile app is a new service that we have added for our customers to make their travel experience abroad more interactive, as well as helpful and easily accessible with the necessary information. We do realize that there is always room for improvement, and we appreciate our customers` feedback notes. We do track our customers` comments in order to better the products and services that we offer.

►All hotels and transport were great. We stayed in much nicer hotels than we usually do. Locations were good. We have told everyone we know about Tripmasters since returning home. Highly recommend!

Nancy S.