⚠ Announcement

►Thank you TripMasters! I booked this trip online and had the opportunity to look at the hotel options and flight options. I was a little worried about what the hotels were really going to be like. I was pleasantly surprised to find the flights were good. The hotels I chose were 3 star hotels and in my mind were better than 3 stars! I was happy with their location, cleanliness and friendly staff. The tours I chose were great and the amount of time at each location perfect! I would highly recommend this package!

Julie D.

►What do you expect when you book an online trip other than reasonable prices, good communication, and follow through on your package. The wife and I spent more than a day searching for affordable priced trips to Italy and found none better than tripmasters. The popular travel sites cost for the flight alone what tripmasters offered with hotel and rental car.

We booked an off-season trip to Cinque Terre, Tuscany and Florence with one hotel in each region. We were especially excited about our hotel in San Gimignano (Villasanpaolo) and worried that our hotel selection might be downgraded.

We received regular updates via e-mail and departed on our scheduled date. Tripmasters wouldn't have to do much more than simply deliver what we ordered, which they did. Italy did the rest of the work simply by being charming and beautiful.

Mario L.

►The hotel in Tuscany was pretty but comfort lacking. Room was stuffy and warm. You could open a window but then mosquitos, flies and gnats came in. We asked for air conditioning at the front desk but were informed that there is no air conditioning or heat available during this season. I mentioned the bugs but they claimed there were none. We can prove otherwise as we were both bitten several times during our stay and we killed several bugs in our room. They gave us a fan but it was not enough to cool the room adequately. The room itself was very Spartan. Everything looked like it came from Ikea. I think we were in the cheap wing of the hotel. Our room was certainly not anything like the rooms pictured on the web. The restaurant in the hotel was fair at best. I certainly wouldn`t recommend it. They didn`t bring us a check and when we asked for it we were told the charge would be on our room. We said we wanted a check anyway and the waitress ignored us. I asked for it at the front desk. The desk clerk checked with the restaurant and came back with a handwritten note showing what we had and the costs. Very unprofessional!

The room in Rome was very nice with lovely decorations and all the amenities you could want. Hotel staff were very accommodating. Can`t say enough good things about this superior boutique hotel. Loved the breakfast buffet. Also, they would cook eggs to order for you at no additional charge. Central location was great.

Flight from Amsterdam to Florence was cancelled due to a strike. We spent the night in Amsterdam thus losing a day in Tuscany. What about some reimbursement for this and hotel shortcomings? KLM sent us a text message about the change after we arrived at the airport in San Francisco. It informed us of a flight change but no details. Even when we checked in they didn`t say a word. After we got to the gate, we approached the agent about a seat change. That`s when we were told about the strike and we would be delayed overnight in Amsterdam. I am so disappointed in KLM!

Phyllis Y.

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Our Observations:

Due to certain regulations in Europe, Air Conditioning systems may be turned off during certain months. These are not the same standards as in the US, as Europeans are much more energy conscious. We do, however, track all of our customers` comments in order to better the products and services we offer, to pass along to our Hotel Selection Review Team for further evaluation. We are working on noting more specifics on each hotel, although this can be difficult due to the different cities and management per each property.
Our system chooses a default option first which is typically the most cost-effective, however we recommend booking from our list of Favorite properties. Our Favorite properties are typically scored at an 85 or above on the site Trustyou, determined by a score from customer reviews and our team, based on location, rating and value. They generally offer a higher standard of accommodation and are more centrally located.
We strongly recommend for our customers to purchase travel insurance to alleviate some of the stress associated with lost luggage, delayed flights, cancellations, and other unforeseen situations. Filing a claim is very easy, and can be done online or via phone. Claims need to be filed within 90 days of the departure date.