⚠ Announcement

►All the hotels were excellent. The only situation that we experienced was with the last hotel booked (Matilde Lifestyle Hotel, Naples. Unfortunately, this specific hotel unbeknownst to us prior to our arrival had limited car/taxi access during specific hours. This situation created 2 issues. First, our public taxi driver did not know how to access the hotel, and he had to drop us off with our 6 luggage bags up the street. The hotel had only one sign which was obscured due to construction right outside the door. Even a local police officer did not know where specifically the hotel was located despite showing him the address. Luckily, a construction worker saw that we were lost and he very kindly guided us to the hotel entrance, helped us with our 6-luggage bags and then we did not know that you had to place a coin into the small elevator in order to activate the hotel elevator. He graciously provided us the coin (equivalent to 10-cents American) in order to operate the elevator upon arrival. Moving the forward, the hotel did provide us a coin to operate the elevator on departures only. Second, for our departure due to non-access to this street at 09:00 AM, we had to coordinate with Tripmasters to find an alternative pick-up location for our driver which necessitated us moving all 6-bags of luggage to a local plaza for final departure to the Naples Airport. I would recommend that the limited access to the hotel be stated up-front so customers would be aware and can be prepared or have the option to choose a different hotel. The drivers and the activities were outstanding!

►Everything was great, honestly can't complain about any of it. Trip went perfectly smoothly.

►The trouble we had with the Art Street Hotel in Naples it should have never been a trip masters choice hotel. It was horrible! No safe, no frigerator , no chairs, no lamps. A horrible first two nights. No one on the front desk at night so we had to use a code to get in a gate and walk through a dark ally with garbage and derelict cars. Missed our connecting flight in Instabul so could not have the driver we reserved pick us up. Tried all kind of ways to contact trip masters about hotel and flight. We could only get a recording and leave a message. I would email trip masters numerous times with no answer. Finally we were able to talk to someone after we left the Art street hotel and he arranged us to go to a different hotel on our return to Naples our last day. It still did not make up for first two days of our trip. Our other three hotel were amazing. We loved the majestic hotel in Sorrento. Booked a boat tour and blue grotto out of capris.Due to rain and rough conditions we could not go. Again tried to contact trip masters and would always get trip masters Europe. Was thinking about using trip masters for Switzerland trip but might be having second thoughts.