⚠ Announcement

►Trip masters has delivered every Time! Will continue to use there services on all my travels!

James L.

►Both hotels we stayed at: Indigo in Helsinki and the Palace in Tallinn were excellent. The flights on Finnair were great also.

Duane K.

►We booked a trip to the Estonian Song Festival through European Destinations. We first flew from Chicago to Helsinki, where we spent 3 nights and then took the ferry from Helsinki to Tallinn, Estonia for the song festival. European Destinations was great with all aspects of the trip - options for flights, hotels, etc. This is the second trip we've arranged through ED, and we will do it again.

Douglas M.

►Both hotels , the Lilla Roberts in Helsinki and the Alchemyst in Prague were excellent. Finnair was acceptable as an airline , they were a little late in departures but overall did things well

Stephen J.

►The transportation was great with one delay in a flight that did not cause any problems,
I stayed at the Scandic Grand Marina Hotel in Helsinki and was not pleased with the room, the service and the overall experience there. Although my complaints are minor I felt they were not too big to complain with a staff member. The issues I had were : 1) I arrived at the hotel around 10 AM after walking from the train station to the hotel in the pouring rain. I was told check -in time was 14:00 PM. I left my longings and came back to the hotel around 12 noon to wait until 14:00 and made myself known to a staff member. Around 13:00 Pm or so I noticed people going to the counter and it looked like they might be checking in. I was visible to the staff member I had spoken to earlier and I thought she might motion me over if I could check in then. Throughout the next 30 minutes other guests were being checked in. Finally about 10 minutes before 14:00 I walked up to the counter and was allowed to check in. I did not say anything but I could not understand why I was not called to the counter to allow check in earlier. I felt this was a poor way to treat a guest.
2) The room card would not activate the elevator. Other guest were using the elevator at the same time so I just pushed the button for the floor I was on. The card worked fine for the room. After the third time I used the elevator and the card still did not work I informed a staff member who almost helped me get a working card but it seemed I was being a bother to her.
3) The bed was very uncomfortable and the sheet for the mattress was unfitted and kept coming loose the entire stay.
4) When I wen to set the alarm on the TV using the remote the TV would not power on. Previously I had used the remote to watch TV and it worked. I thought maybe the batteries need replacing so I went to the service desk and informed a staff member. This was a different staff member than I had previously spoken with. She also did not seem to want to help. She said to go back to the room and unplug the television and plug it back in and it should work. She tested the remote on a television in the lobby so it appeared the batteries were okay. I went back to the room and followed her instructions and the TV worked fine and was able to set the alarm.
5) The final night of my stay it sounded as if the guests in the room above me were using roller skates. The noise was loud.

I do not complain about things like this. I can live with these type things without bringing them up to management unless I find an urgent need.
But my first interaction with a member of the staff was poor and I felt ignored and neglected and they could care less about my patronage. Other staff members were equally uncaring and for these reasons I would NEVER recommend this hotel to ANYONE.

i WILL recommend using Trip Masters, however. This was my second time using their services and I will use them again..

Thank you

Richard A.

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