⚠ Announcement

►The experience was great. The app was a wonderful tool and resource while we were on vacation. Everything was seamless, from the flights to the hotels and train rides. It all worked out better than expected.

Kevin Y.

►I honestly can`t think of a thing! Everything was perfect and there were no surprises other than good ones. I have already recommended your organization several times and look forward to our next adventure!

Katharine S.

►Flights were as planned, wish we could have avoided the long layover. One flight was delayed and we then missed the Connection but AIR CANADA came though and got us home about 5 hours late. The tours we did were all as shown, perhaps a slight premium paid, but the site gave us options to put it all together. Rooms were all as shown. rental cars were not issue and again vouchers accepted no issue!

Edward B.

►The hotels we chose we in quiet areas yet very good locations. The Certovka was a small hotel with an excellent cooked breakfast and located literally steps from the Charles Bridge. The flights were perfect and the connection times adequate so that we were not rushed.

For one of the trains, our tickets were not correct. The train schedule seems to have changed and we did not have notification, We had to sit in the unreserved car and our party had to sit apart.

Sandra H.

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Tripmasters Tips:

As with airlines, last minute schedule changes may occur. We can only pass this information along to our travelers once we receive notification from the service provider. Additionally, while we do request for parties to sit close together, this is not always guaranteed as it is subject to availability. We do, however, track all of our customers` comments in order to better our products and services and, in turn, the travel experience that we provide.

►The hotels were all centrally located, very clean and had good breakfasts. Pickups and other transportation were also fine. The only problem was that the hotel in Salzburg did not have any record of our reservation or payment. They had to call Tripmasters to confirm and have the payment sent. Luckily, they had a room available.Otherwise, Tripmaster did a great job at a good price!

William R.

►I was disappointed in the hotel I had in Salzburg because the hotel did not have air conditioning. The room was very hot and made it difficult to sleep at night.

Angelo T.

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Our Observations:

The hotel description found besides to each hotel online would display the amenities which you can expect to find at the hotel. In some cases, A/C is not offered as standard at particular hotels.

Customer feedback and vacation experience are very important to us, and please also note that we do track all of our customer feedback comments in order to improve the products and services that we offer. We will be passing this information along to our Hotel Selection Review Team for further evaluation.