⚠ Announcement

►Very happy overall. Hotels were well situated and very nice. The only glitch was Lufthansa: I didn't realize that we had been booked on a "party plane" from Frankfurt to NY. Loud obnoxious teens carrying on the entire flight, blocking the aisles. The cabin crew REFUSED to do anything about it saying it was not their job! What???? I thought the cabin crew was supposed to maintain order for the safety and comfort of all the passengers. I guess not on Lufthansa

►Unitas Hotel in Prague was very disappointing. There was a drunken fight in the room next door and police were called at 2 am. I was unable to get any rest and the Hotel refused to relocate me or issue a refund. I notified Tripmasters through the app and never received Amy response. Very unhappy.

►Everything was great. Had an amazing experience.

Nathaniel W.

►I changed trains to airline travel between my cities and stayed 4 nights at airbnb. The remaining 4 nights with tripmaters.

Mary P.

►Lili hizo una excelente labor. Todas sus recomendaciones fueron buenas. Mi proximo viaje lo vuelvo a planear con ella.

Erasmo H.

►Transfer to hotel from Krakow airport didn't show up for an hour and a half. They used flight delay as an excuse. Did not report this but it was very unpleasant. The Navigator Apartments in Krakow are unacceptable. They are dirty, unsafe, and poorly managed. The lobby and reception is literally blocks away from the unit you stay in. Had a Jewish Walking Tour of Prague that didn't include anything about Jewish Prague. Both of these issues have been reported. This is the first time I have ever had trouble with arrangements made through you but they severely impacted the experience.

Geri M.

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Our Observations:

We are always saddened to hear should any of our customers experience any issue or difficult experiences whilst on vacation. We have a dedicated Post Trip team who work on such cases, and liaise with the supplier and customer accordingly to achieve a positive outcome.

►All the plane/train connections worked perfectly. The international flights Delta, Air France and KLM were far more comfortable with more leg room than some other international flights (and virtually all in-US flights)and seat reclining was restricted making it much better than having someone's seat right in your face complicating exits.
The hotel in Budapest, Eurostars Budapest Central, is especially worth mentioning; the hotel was very nice, with one of the finest breakfast buffets I have seen anywhere--5 stars in my opinion!
The hotel in Prague, Leonardo Prague, was the only major disappointment, otherwise the trip would have been rated "Completely Satisfied". Upon arrival there we were told it was overbooked and we had to be transferred to another hotel. In the discussion with the desk guy, it seemed like he was attempting to extort extra payment but we didn't take the bait. Taxi transfer was at no cost and the hotel was good--but it was much more distant from what we wanted to see (easy walking distance from the Leonardo) and from any bus or metro stops. Since my wife and I are both 80 yrs old this was very disadvantageous! The other hotels were good--Krakow Venta Rosa was quite good even w/o elevator and 4 flights of stairs--desk women there were exceptionally helpful! Overall great trip! Trips thru Viator were quite good as well.

Harry F.