⚠ Announcement

►We have a complaint. Our hotel in Edinburgh, Apex Hotel, gave us a room with no air conditioning. Our selection of this hotel specifically shows that the rooms are air conditioned. We asked to change rooms, and were denied as there were large tour buses there. They said there are a few rooms without air conditioning. We paid for this type of room. The temperature outside was in the mid 70's each day and the room was hot. They gave us 2 fans which helped somewhat, but we are not happy that we had to endure this for 5 nights. What can be done in the way of a partial refund??

►Everything was great. The hotel in Stirling was pretty far from the city and not that walkable, but the bus stop was only a 6 minute walk. It would have been better if the train tickets from Stirling to Inverness would have been an anytime ticket instead of a late evening ticket that got us into Inverness after dark. We couldn't exchange the tickets and had to buy new. But you were wonderful and reimbursed us for the cost of the original tickets.

►Over all it was good. I thought there would be more of a "group experience". I was very disappointed in the Hilton hotel. The room seemed like they took a closet and decided to make a guest room out of it. If I were any fatter I could not have fit into the tiny shower. The room was as far away from the main area as could be. If I got lost along the winding corridors they would have to have sent a search party to find me. To me the "full Scottish breakfast" was extremely over priced and only so so quality. The "full Scottish" breakfast was much better at the Premier Hotel in Edinburgh and $6.00 less. The day tour guides were excellent. All the staff at the hotels were great.

►LOVE April Stiles!! She is wonderful with listening and offering suggestions. Her helpfulness made our vacation unforgettable!

We had difficulty checking into our flights both going and coming. The initial check in leaving for our trip required me to work with one of the Tripmasters representatives and then coming back, we just had to wait to get to the airport to complete our check in. Each time it rejected the check in after we had submitted all of the required information. Ultimately we made it to/from, but the check in process might need a little tweaking when directing check in through the links provided in the emails.

Communication regarding the trip before, during, after was good. We liked and utilized the Tripmasters app on our phones. This was a great items for convenience of what was coming up.

We were recommended to use your services and likewise we will recommend your services to others.

Thank you!

Paige C.

►The Glasgow Indigo Hotel was fantastic. Erin working there went over and above expectations, That hotel is a gem!!

Michael P.