⚠ Announcement

►We were very pleased with all of the hotels except the Arizona Hotel in Florence. We only stayed one night so it did not affect our overall experience. The hotel was old and appeared to be dirty. It was in a not so great part of the city. The flights, trains, and rental car were all fine. The flight times fit in perfectly with our plans as did the times of the trains. Very easy rental car pickup and drop off. The website was easy to navigate. I appreciated the email updates and reminders. The iphone app was very helpful. Overall, it was a great experience and we will definitely use your website again to book our next trip. I have recommended you to friends and family as well. Thank you for making our Italy trip very enjoyable.

►To start with, our flight out was delayed several times then canceled. Then our luggage was delayed 2 days. We would not have got it back then if we didnt keep calling and tracking it down and traveled 35 mins on our own $ to airport to check. Then 3 of the 5 hotels booked we had to find different places to stay. Then our luggage on way home was also delayed 2 days. This all took much time, energy and stress on us. We had never been to Italy or Europe. We have a family owned business and work hard for our money. This was a once in life time trip and it was stressful almost every day. We know sometimes things happen but it was one thing after another. You also say your available 24/7 but many times we could not get anyone or any help because of the 7 hr difference and were told they were in DC or somewhere to call back in 5-7 hrs and in mean time we had to physically drive and check out rooms to stay at as many were not at all as pictured. Is that how you spend your vacations? We paid you almost $7000.00 to do this for us. We bought the travel insurance Harbor and its been a nightmare trying to file claims and get anywhere. Never lets you log in easy. Always get someone new replying or a generic reply thats like a robot. This all been a learning lesson to not use you again.

►I am completely Amazed how well our 2 week trip to Italy with 5 hotel changes, car rental, multiple excursions and a water taxi from Venice to the airport was completely without a hitch!! All of the hotels with the exception if 1 allowed us early check in when we arrived. We had the most Amazing time celebrating out 30th Anniversary. We could not have booked this trip on our own without using Trip Masters to customize, plan and coordinate visiting so many cities in Italy. I can not tecommend this company enough!! The app that is given 7 days before the trip is Fantastic. The app allowed us to see what was close to us and to plan to see more of the cities. We will definitely use Trip Masters again in the future.

►I think it would be beneficial to talk to the traveler as the trip is being played need to see what the likes and dislikes are. I was grateful for the existing package that was booked. However, something a little more personalized would have been better. Knowing what there was to do at the various locations and the best way to make it happen such as local tours and the like would have been useful.

Scott R.

►My wife and I were very happy with the convenience and flexibility of this service. Having an itinerary to start with and modify as needed was great and paved the way for a route that maximized our time in each location and allowed for breathing room before every departure which eased the stress of travel. Though a tad pricier than expected (isn't it always though!) we were able to have the trip (honeymoon) we imagined and always wanted. The hotels we were initially recommended (and/or modified from your lists) were all very good and lived up to their reputations. The car rental was a smooth process and no hassle. As well, anything to do with the train was incredibly convenient and well scheduled.

Christopher M.

►All hotels were good, but the Gran Amore in Florence was absolutely the BEST. Their service was amazing.

Juan R.