VENICE FAQ'S

How do I get from the airport to my hotel?

Venice is serviced by two airports: Venice Marco Polo Airport and Treviso Airport (used by budget airlines).

If you have not booked a private transfer with us then you have a few options. From Marco Polo, you can take an Alilaguna airport boat to almost any neighborhood in the city. ATVO and ACTV airport buses are quick and cheap, but like land taxis they will only take you as far as Piazzale Roma (the last stop for motorized traffic from the mainland). From Piazzale Roma you would then need to walk, take the vaporetto or hire a water taxi.

If you're staying in Mestre, on the mainland, you can take the Mestre airport bus from Marco Polo Airport.

Finally, if you're arriving in Treviso you can take the Treviso Airport bus to Mestre or Piazzale Roma.

How do I get from the train station to my hotel?

Venice has two railroad stations. Venezia Santa Lucia is the main station on the island at the edge of the historic center. If you have not booked a private transfer with us then you can walk, take a water bus (vaporetto) or hire a water taxi.

Venezia Mestre, on the mainland, is both a commuter station for locals and a 'through station' for express trains. There is frequent, inexpensive service from Mestre to Santa Lucia.

Can I take a taxi directly to my hotel?

Yes, if you're staying in Mestre or one of the hotels in the Piazzale Roma. Otherwise, the answer is no, unless you are hiring a water taxi.

Water taxis, although fast and convenient, are very expensive (at least 110€ from the airport). And since most hotels don't have private boat landings and many canals aren't navigable by water taxis, you may have to walk quite a distance from the landing pier (fondamenta) to your hotel. Furthermore, water taxis can be difficult to board/disembark if the water level is too high or too low, and you will need to haul your own luggage on and off the boat as the water taxi pilot is not allowed to leave his craft.

What's the best way to get around the city?

Venice is a compact city, which is designed for pedestrians. Unless you have mobility problems, you can save time and money by getting around on foot. Venice's historic center is free of cars, and with the exception of the 400 plus foot bridges, the pavement is mostly smooth and level.

What about public transportation?

The vaporetto can be a great way to get from place to place during your stay in Venice. However, a single fare ticket (good for 60 minutes) costs €6.50, so if you’ll be making more than one trip a day on the vaporetto it makes sense to buy a pass. Before buying a transit pass, think about how you want to use it and plan your sightseeing to make the most efficient use of the time you're paying for.

An important note, before boarding a vaporetto or other water bus, be sure to validate your ticket at the grey and white machine (ignore the green one). Traveling without a valid ticket can result in a heavy fine.

Lastly, you're allowed one bag with a combined length, width, and depth of 59 inches. According to ACTV, Venice's transit agency, if you go over that limit, your suitcase can be charged a full adult fare.

What about baggage?

Pack light! It may sound cliché, but it's good advice when you're traveling to Venice. Luggage can be a nuisance anywhere, but in Venice, it's nothing short of a burden. Hauling heavy suitcases over bridges and down narrow, crowded passages isn't how you want to spend your vacation.

We suggest you consolidate everything before you arrive. Limit your luggage to one small suitcase of carry-on size (preferably upright on wheels) plus a lightweight backpack or tote and store your larger suitcase at the main train station (Venice Santa Lucia), Marco Polo airport, Piazzale Roma or the cruise port. On average, left luggage should cost about 5 euro per day per piece.

Where can I park my rental car while visiting Venice?

We don't recommend keeping a car in Venice due to the cost and inconvenience. Piazzale Roma is the last stop for motorized traffic as cars are not allowed in the city.

If you must have a car while you are visiting Venice then the Tronchetto parking island next to the historic center and the Piazzale Roma are the main parking areas, but prices can be high during the busy season. A less expensive option is parking in Mestre, on the mainland. The Garage Europa, San Giuliano and Fusina, all have bus or water bus service to Venice.

If you are renting a car we suggest you pick it up as you depart the city to avoid excessive rental/parking expenses.

I don' have/want a rental car but would like to travel around the Veneto. How do I do this?

The Veneto is well connected by train and many towns are closely located, making it easy to travel from one city to the next. Tickets are very affordable, running between 2 and 12 euro depending on the type of train you decide to take.

Can I pay/tip in US dollars?

The currency of Italy is the Euro. US dollars are not accepted. Please be sure to have the correct currency on hand or be prepared to exchange your dollars for euros upon arrival. Currency exchange desks can be found at the airport and many locations throughout the city. Currency exchange desks can be found at the airport and many locations throughout the city. For more detailed information, consult our guide to tipping in Italy by clicking here.

I don't speak Italian. Will many people speak English?

English may be spoken at your hotel and in the tourist areas, but not everywhere. We suggest you get a good English-Italian guidebook and familiarize yourself with common phrases such as hello, goodbye, excuse me and numbers 1-10.

Should I be worried about 'acqua alta' during my stay?

The most common months for acqua alta (high water) are October through March. If you are visiting during that time then you should pack good rubber soled shoes and boots. The high waters are tidal, often occuring first thing in the morning or late in the evening, but rarely throughout the whole day. The flooding is also not uniform and certain areas remain largely unaffected by the phenomena.

The city is well equipped to deal with the water and you will find planks set up as pedestrian pathways in areas of water. If you do encounter acqua alta during your trip, it shouldn't prevent you from enjoying your stay. If anything, it gives you a true Venetian experience!

I am interested in buying Murano glass. Where can I find the best deals?

When it comes to Murano, our best advice is that you don't need to go there in order to get good quality glass. The glass blowing demonstrations can be fun, but are usually followed by a high pressure sales pitch. We also suggest avoiding the glass shops on the Fondamenta dei Vetri, which is the main drag. Unfortunately a lot of the cheap glass these days is actually made in China. The best way to ensure that you are buying genuine Murano glass is to look for the Vetro Artistico Murano trademark.

Is Venice wheelchair accessible? Are water buses wheelchair accessible?

Visiting Venice in a wheelchair requires patience and advance planning, but it can be done. The most convenient boats for wheelchair users are flat-decked, single level vaporetti, but motoscafi (which have passenger cabins inside the hull) have mostly been rebuilt to accommodate wheelchairs at deck level. If you're in a wheelchair, you'll qualify for a special fare (about one-fifth of the usual ticket price), and you can bring one companion free of charge.