⚠ Announcement

►The hotels were good, however, some of them weren't near the pick-up and drop-off for the Hop On Hop Off bus. Fortunately, I am in good physical shape and I was able to walk to the pick-ups. In some cities, the Hop On buses aren't allowed to mark their stops with a sign so it was difficult at times to find the stop. Also, there are several companies that do the Hop On buses and some are better than others.

In Budapest, the Castle Garden should inform the guests, when they ask, that the Funicular pick up for the Hop On bus is at the bottom, not at the top. I waited for half an hour for the bus before someone told me I had to take the funicular to the bottom. There was another castle garden stop that I never did find. The staff should familiarize themselves with the stops so they can inform their guests. Otherwise, the Castle Garden hotel was excellent.

With regard to the trains, I would recommend you schedule them between 11 and 12 whenever possible. That seems to be an optimum time for leaving one city to head to the next.

Mary D.

►Did not like KLM and the fact they would not make seat assignments when we booked the flight even though it was months before the date. Then when we got seats, the 4 of us were in different areas of the plane. Not fun for such a long trip.
The hotels were good. The Dresden hotel was within walking distance of the sights but also on a tram line if we felt tired. The down side was the agent booked both rooms but only booked breakfast for one room.
Loved having an entire apartment in Prague although we weren't crazy about having to buzz in and out of the hotel.
The Vienna hotel was right across from a Metro station, nice and convenient.
The Budapest hotel was the best -- located in a perfect, picturesque square on a bus line. The staff could not have been more helpful including getting us a taxi at 3 a.m. The linen could use updating.
The trains were good except the one from Vienna to Budapest -- two of our party ended up having tickets for the same seats as other passengers. The conductor just had our group move to other seats, but then they were forced to move again when people with those seats boarded. But on the train from Dresden to Prague we had our own compartment -- very nice.
It was difficult to reach the agent who first booked our trip. She was so helpful the first time I talked with her but it was downhill from there.

Marjorie R.

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Our Observations:

We are in communication with our seating arrangements team, and are working diligently to improve this portion of our services, as we do understand how important seating arrangements are to our clients. We are able to provide fantastic fares because we have a long term partnership with the airlines to offer rates at a discounted price. Unfortunately, there are times when certain fares do not allow for us to assign seating prior to day of departure. Of course, this is not true for all of our flights. We are continuously working with the airline to provide us with more options.
We do offer Room Only and Bed and Breakfast room rates. This is to accommodate high-end and budget-friendly travelers. Some travelers may also prefer Room Only so as to take in some of the local scenery by starting the day off at a local cafe or bistro.
As our agents work on many bookings at a time, they are not able to tend to just one party. That said, should you need to speak with your agent over the phone and are not able to reach them, we recommend sending the agent an email requesting them to contact you.