FAQ - TRIPMASTERS' RESPONSE TO COVID-19 (CORONAVIRUS)

What is Tripmasters doing in response to the COVID-19 (coronavirus) situation?

At Tripmasters we are working diligently to obtain the best results for our clients. Each day we assess the most recent travel guidelines and work on reservations for clients - with the highest priority being given to clients whose bookings are scheduled to depart within the next 15 days, due to the time-sensitive nature of their travel dates.

We know that clients feel anxious, but at this time all travel advisories are beginning to differ based on several factors. Some countries are reopening with specific precautions in place while others are still prohibiting foreign visitors. Our vendors are updating their policies to reflect their commitments to service and safety where travel is allowed and in accordance with all conditions on which travel in those countries are based. Because of this, we working on bookings with departures through March 31, 2021. This way we can ensure the best outcome for all travelers while acting in compliance with vendors and tourism boards.

For bookings departing through March 31, 2021:

You will be receiving the maximum credit amount we can obtain for you to apply for future travel. The benefit to you as a customer is that a future travel credit will minimize any out of pocket expenses you may incur based on our vendors' policies. This, in turn, will give you the opportunity to recoup the greatest amount of your funds for your next trip when the time is right.

We will work with each vendor involved in your booking to obtain the maximum credit possible for your future trip. Because of the sheer volume of requests we and our vendors are facing, this can take more time than normal. Tripmasters does not charge change fees, but we are contractually obligated to honor any fees or conditions imposed by our vendors.

Here is some additional information about vendor policies to date:

Airlines:
Most airlines are allowing for some flexibility to their normal change or cancellation policies through March 31, 2021. You may be eligible to adjust your travel plans without a change fee for up to one year from the date of purchase. Policies vary by airline, but your detailed future credit statement will reflect exact validity. There may be a difference between the amount of the original booking and your selected future flights, for which the client will be financially responsible.

Trains:
Many rail companies allow for the price of the ticket to be exchanged for a new reservation, with the original rail company, for future travel. Any fare differences will be collected from the client at the time of rebooking.

Other Services:
Most vendors are permitting for non-refundable services to be used as future credits, and if there is a difference in price, the client will be financially responsible.

Insurance:
If you purchased travel insurance, those policies will migrate to your future booking at the time of rebooking. We will contact you with specific instructions to facilitate this service.

About Your Future Credit:
- An updated statement with future travel credit(s) will be emailed to you after processing which we estimate will take approximately 30 to 45 days after your originally scheduled departure date.
- A dedicated travel expert who can help you understand the terms of rebooking will be assigned to you. We will email you once we have assigned you an expert.
- It is imperative that you rebook your future reservation with your dedicated travel expert as they will be able to apply the credits to your new reservations and will have the expertise to get you the greatest benefit from your reclaimed funds.
- You will need to refer to your original booking number as that is where all the credits for your future travel are documented.

For bookings departing April 01, 2021 and beyond:

The situation surrounding COVID-19 is changing frequently. Right now, vendor policies are still undetermined for travel after March 2021. We will update this page as we get more clarification from our suppliers.

Tripmasters understands that waiting may seem counterintuitive, but it is the best option. Waiting allows us to protect your investment in your travel plans.

This is subject to change, but for the time being any cancellation or changes to bookings after March 31, 2021 are subject to full penalties and applicable fees as collected by our vendors. We wish to reiterate that Tripmasters does not charge cancellation or change fees, but we are contractually obligated to honor any fees or conditions imposed by our vendors.

A final note:

To close, we would be remiss if we did not recommend our clients continue to monitor the news, adhere to all precautions as outlined by the CDC and WHO, and remain vigilant.

We advise that you wait until the situation has stabilized before looking to rebook your new travel dates. After all, the safety and health of you and your loved ones is most important.

We know this is a very difficult and confusing time, but we continue to believe in the power of travel. It helps us to learn, to grow, and to forge new connections. We have the utmost faith that we will be able to help you explore the world again very soon. Thank you for continuing to put your trust and patience in the team at Tripmasters.

Please come here often to see updates on our policies and procedures.