REFUNDS AND EXCHANGES ON A RAIL PASS
If you have an unused, unvalidated rail pass that you would like to submit for a refund, please send it to us at the address below with a brief letter that includes your original booking number. It's strongly suggested that you send these documents by some type of traceable mail for proof of delivery.
TripMasters
5361 Partner's Court
Frederick, MD 21703
Yes, and there is a 15% penalty and $25.00 per person administrative fee. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to us at the address below, along with a brief letter that includes your original booking number.
TripMasters
5361 Partner's Court
Frederick, MD 21703
Please note that passes must be received at least 7 business days prior to your departure date. It's strongly suggested that you send these documents by some type of traceable mail for proof of delivery.
No. Unfortunately once it has been printed, a rail pass cannot be exchanged.
Unused and unvalidated rail passes can be refunded, but a 15% penalty and $25.00 per person administrative fee will apply. Unless your plans change drastically, you may be better off keeping your rail pass and purchasing additional train tickets if you just need to travel in some countries not covered by your rail pass.
Unfortunately, no. Rail passes can only be refunded by the office that issued them. Only Rail Europe can exchange or refund a rail pass it sold. To exchange a rail pass, we must receive your original unused and unvalidated rail pass, process the refund, issue a new rail pass, and ship it to you. We generally do not send travel documents to Europe, though in exceptional cases we may be able to do so. Additional shipping fees would apply.
Make sure not to activate your original rail pass or use it so you can file a refund claim when you return.
No. Partially used rail passes cannot be refunded. Only unused rail passes that have not been activated are eligible for a refund within the allowed time frame.
I only used some of my train travel days. Can I get a refund?Unfortunately, refunds can only be provided for totally unused rail passes or rail passes that have not been activated. If your pass has been activated and you've begun using it, a refund cannot be given.
A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was 'not used due to a strike' and return it to our customer relations department at the address below. They will review your claim and may be able to provide compensation depending on the European railroad's policy.
TripMasters
5361 Partner's Court
Frederick, MD 21703