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►Hotels were all good - nice locations for transportation. We did have to stay overnight coming home in Frankfort which was not fun. Your service was great; friendly and helpful people.

►Everything was as described. There were no extra, mandatory charges outside of the taxes and no problems with the different hotels, flights, trains, etc... knowing about our payments and being ready for us. Highly recommended and this saved a bundle over booking individually and by ourselves.

►It is always a seamless process with Tripmasters. Customer service is always great also. Would highly recommend.

►We booked 3 hotels, airline tickets, and trains through your services. Overall, it was a great experience and an amazing time traveling. We did run into a few issues along the way. To start, Turkish Airlines felt completely disorganized and it caused a lot of stress to start and end the trip. 4/4 flights were delayed, many of the staff didn't know what they were talking about and were not very helpful as far as understanding if we were going to make our connection or where our gate was. My boyfriend was yelled at by one of them members when he asked who to talk to about a missing item on board, we unfortunately just had to leave the item because of this chaos. Similarly, on the way back, we had no direction of who to talk to about boarding passes when they were not printed in Vienna. We had to run around the airport looking for a person to talk to about where to go for our tickets. After we found the kiosk to go to, we were met by a slew of angry people yelling about their tickets and the poor customer service of Turkish Airlines, which even though didn't affect us and we got our tickets, caused a lot of anxiety about if and how we were going to make it to our flight (which again was delayed and the only reason we made it on board). Another transportation issue we ran into was the train to Vienna. On our ticket, it was listed as Prague -> Vienna with no other information about how to find the train. There were no trains with listed with Vienna as the final destination. We ran around not knowing were our train was 15 minutes before we were set to depart. After running around we finally realized we needed to be on the train to Budapest and got on with 4 minutes to spare. In this case, there needs to be better communication about what train we needed to be on. Luckily, we made it but it was a very stressful situation and there were no information Kiosks to help us figure it out. As far as hotels go, 2/3 of them were amazing, both Berlin and Prague had amazing accommodations, were centrally located and were beautiful and spotless upon our arrival. As for the hotel in Vienna, we were disappointed to say the least. When we checked in, our first room was visibly dirty in the bathroom and the shower drain was clogged. I requested a new room and we moved the same night we checked in. They also did not have an option to refuse turndown service which I did not want through our stay but there was no way to refuse them if we were not physically there. This hotel also didn't have a mini fridge so it was hard to keep food in the room as to not go out to eat for every meal. There was also very poor service in the bar/lounge area. We wanted to grab a drink at the end of the night, we sat down (as the employees in the lobby instructed us to do) and the bartender walked passed us at least 3 times. We waited for about 20 minutes before decided to move up to the bar to show the bar tender we were interested in drinks. When we sat down, the bartender plopped some menus in front of us and then told us "no cocktails" which I would have understood if they were closing soon or ending service but they were supposed to be open for at least 2 more hours since we had sat at the bar. The bartender was also clearly unsure of what wines to pour after we ordered and we watched him search for about 5 minutes before we got wine which was sour and warm. On top of all of these issues with the hotel itself, it was also not centrally located which means we had to walk 20+ minutes to get to the edge of the center of town (45 minutes to the center) or take taxis or Ubers to wherever we wanted to be. For a 4 star hotel, I would have expected a lot more than what they provided to us.

►The information contained in your bookings for one hotel we used (Pertschy Palais Hotel in Vienna) was inaccurate. There is no air-conditioning, just a fan. It was freakishly hot during our stay there (mid 90s), so this was a little more than inconvenient for us. Also, your information on this hotel says they require proof of COVID vaccination, which is out of date. The other hotels were just as advertised and we were very happy with them.