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FAQ

1. What kind of documents do I need for traveling to Europe?

2. Is the e-ticket receipt the same as e-ticket? Is it enough to travel with?

3. How can I print out my documents or my airline tickets?

4. Do I need to confirm my flight?

5. When am I going to receive my train tickets?

6. How can I find out the train schedule?

7. I don?t understand the rankings of your hotels. Can you explain?

8. General statement about lodging in Europe

9. If I booked for 4 people, do I get a quad room or 2 doubles?

10. I am traveling with my children. I know children usually benefit from special rates. What is the maximum age for children to enjoy all the benefits of travel?

11. How can I book 2 adults and 2 or 3 children?

12. How do I book my vacation?

13. How early should I book my vacation to Europe?

14. How are my requests handled?

15. Is the payment due in full?

16. Is your price fixed or can vary?

17. Are the prices on your site in US Dollars or Canadian Dollars?

18. Why is my price different than the advertised price?

19. I have not received a voucher for my insurance, am I supposed to get one?

20. Is the package refundable if we don't get the insurance?



1. What kind of documents do I need for traveling to Europe?
We are not responsible for providing documentation information for your trip. You can access the State Department website. We recommend checking with the destination country's consulate in advance before embarking on your trip. Please pay special attention to children traveling with only one parent. You are required to have a US passport. If you are a non-US citizen or a legal alien resident, you might have additional restrictions, to include re-entry in the United States.

2. Is the e-ticket receipt the same as e-ticket? Is it enough to travel with?
The ticket receipt is all you need to board a plane. The actual e-ticket is in electronic format and it is to be found in the airline?s computer system. To reduce costs and save time most airlines prefer to issue e-tickets. It is as safe to purchase e-tickets, as it is to purchase paper ones. Most airlines will actually charge you extra if you prefer paper tickets. Some airlines or some combinations of airlines require us to issue you paper tickets. In this case, you will not be charged an extra fee.

3. How can I print out my documents or my airline tickets?
Please go to ?Check your booking? and enter your booking number and your email and you will see the travel vouchers necessary for your trip. Your printed vouchers are proof of payment. These documents must be presented to the hotel and transfer/ sightseeing services. Providing these documents will prevent delays at your final destination.

4. Do I need to confirm my flight?
It is always a good idea to call the airline 72 hours in advance to confirm your reservation, especially if you booked your vacation months in advance. Once you book a vacation package on our site, you will receive a booking number and you will be able to check the status of your booking on our website.

5. When am I going to receive my train tickets?
Please be advised that we are dealing with the European Rail System, which means different rules for different countries. As a rule of thumb, train tickets cannot be reserved until 60 days prior to your departure (in some cases, train tickets can only be reserved days in advance). Once your tickets are reserved they will be sent to you via 2nd day FEDEX. When traveling within Spain you will receive your train tickets in an e-mail before departure. Be sure to take these documents with you. Rest assured, we are here for you and we will work behind the scenes for your vacation to go as planned.

If you ordered transfers between train stations and hotels, these cannot be reserved until your trains have been reserved as we need to provide that information to our suppliers. We will send you a separate email when these transfers are confirmed so that you may print those transfers. As always, we are only an email or phone call away, whatever your inquiries and concerns.

6. How can I find out the train schedule?
Email us, and we will send you the schedule you need. Due to the complexity and dynamism of the European Railway System, at this time we cannot display an online schedule.

7. I don?t understand the rankings of your hotels. Can you explain?
There are many ways to categorize hotels, but the most popular ones are either the categories we use or the stars. If you are not familiar with our system, think of the following: deluxe=five stars; superior = four stars, moderate = three stars, tourist superior=two stars plus Tourist=Two stars. The description of each hotel gives you a pretty good idea of the amenities offered on site.

8. General statement about lodging in Europe
Most hotels in Europe, especially those closer to historic districts, occupy older buildings. Therefore, a 2-3 star hotel might not have all the perks (and the space) similarly-ranked US hotels have. It is important to consider this before planning your trip to Europe, for extra peace of mind. Unless you are looking for luxury, please remember that you are in Europe mostly to enjoy the sights, not the hotels. Rather than looking for amenities you will not have time to enjoy, the location of the hotel (i.e. its proximity to sites of interest) is far more important than free, broadband internet or 24/7 gym.

9. If I booked for 4 people, do I get a quad room or 2 doubles?
By default, you will be assigned to a quad room (where available). Please be advised: each room needs a different booking. If you made a booking for 4 people and would like two different rooms, please contact us with your booking number so we can help you book the trip you want. As a general rule, hotel rooms in Europe are small. Hotels do not allow more than 3 people to a room (including 1 child). A limited number of hotels allow quads, which narrows availability and selection.

10. I am traveling with my children. I know children usually benefit from special rates. What is the maximum age for children to enjoy all the benefits of travel?
For children to enjoy reduced travel, they must be 11 years of age or younger. Please make sure that your children do not turn 12 while traveling, as they will not qualify for discounted fares. Please note: hotel rooms in Europe are small. Hotels do not allow more than 3 people to a room (including 1 child). A limited number of hotels allow quads, which narrows availability and selection.

11. How can I book 2 adults and 2 or 3 children?
From the booking box, below your travel dates, you can select the number of travelers, to include the number of children that will be traveling with you.

12. How do I book my vacation?
If you are using our flexible package booking engine, please consult these visual instructions.

13. How early should I book my vacation to Europe?
Europe is a popular vacation spot, all year long. Please book early to avoid being disappointed. As always, book early to enjoy price cuts and multiple options. For example, Spain?s Premier trains, especially Artesia, Elipsos ? night trains with only one departure tend to sell out fast. If you book your vacation two weeks in advance, spaces might not be available.

14. How are my requests handled?
Airline and hotels are confirmed instantly, except for very small towns in remote areas. Sightseeing tours and airport/hotel transfers are confirmed manually within days of booking.  Note: sometimes sightseeing tours are cancelled due to lack of participation as the departure date gets close.  In those instances, we advise clients of the fact and offer another tour or refund for the unused tour. Trains cannot be reserved until at least 60 days prior, sometimes only days in advance, and only once those are confirmed can we request train/hotel transfers.

15. Is the payment due in full?
At this time, we accept only payments in full. We are working on alternative methods of payments. Thank you for your understanding.

16. Is your price fixed or can vary?
All the prices displayed on our site are dynamic in nature. Usually, we provide prices as guidance and we updated them on a monthly basis, but they depend on air and hotel availability. Airline prices can change as often as 6 times a day, every day.  Your prices will depend on the time of travel, on how early in advance you made the booking, and on the selections you made during the booking process. Once you paid in full and we have confirmed all the segments of your trip, your price is locked and will not change.

17. Are the prices on your site in US Dollars or Canadian Dollars?
All the prices on our site are in US dollars. We apologize for any inconvenience.

18. Why is my price different than the advertised price?
This could happen for a variety of reasons listed below:
• Travel Itinerary: rates quoted in the ad are valid for the period when the lowest airfare price is available - which is generally during weekdays. Different dates selected may result in higher prices - especially when including a weekend day as a travel date. The ad was selected to price from a specific departure city. If you are departing from a different city, your price will vary.
• Seats for lowest fare no longer available: By the time your price your vacation, the flights for your itinerary may no longer have any low-priced seats available.
• Air Taxes: Advertised prices do not include taxes associated with flights such as:

International departure and arrival tax:

$27.40

Immigration / Customs fees:

$15.10

Federal excise fee per leg (assuming 4 stops):

$3.10X4=$12.40

Security fee every time you board a plane:

$2.50X4=$10.00

TOTAL so far per person on the average trip:

$64.90

• Ads generally do not include transfers. If you select transfers, the price will increase.
• Ad rates do not include insurance and shipping options. If you select these, your price will increase

19. I have not received a voucher for my insurance, am I supposed to get one?
Rest assured, if you purchased insurance and you need to make a claim or inquire about travel insurance, all you have to do is call 1-866.690.6863 (when calling from the US) or collect 1.715.295.5452 (when calling from abroad) and please refer to product # 002222-P1 6/02. As always, we are here to answer any question you might have. Also, please consult our travel insurance page.

20. Is the package refundable if we don't get the insurance?
It depends. Travel insurance will protect you in case of unforeseen circumstances (read more about it here). However, if you wish to cancel a trip, there will be cancellation fees imposed by the airlines, hotels, and other travel partners


* Sample prices displayed include international and domestic airline tickets as per itinerary and ALL airline-related taxes and fuel surcharges and are per person, based on double occupancy, and are dynamic in nature. Prices do not include insurance or delivery charges which are optional and customizable by the traveler. The airfare portion of the itinerary price is based on economy class, midweek departure. Prices do not include fees for carry on or checked baggage which can add additional fees per ticket on a roundtrip flight based on carrier charges. It also does not include any entrance fees or visa fees that may be charged at international airports. Some cities may charge local taxes that can only be collected by hotel at destination.
Prices were accurate at the time we posted them. Sample prices were for a specific travel date and specific departure airport, as indicated. Your prices will vary according to departure cities and travel dates. We do not control prices (airlines and hotel reservation systems do). Prices may change dynamically and at times significantly numerous times during any given day.
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